Our Software Support Services - A Comprehensive, On-going Business Support Service
As your Authorised Reseller, we can help you with every aspect of your business from training to planning for the future and we will work with you to create a support scheme that is suited to your needs. We are supported by a dedicated team of experts and our suppliers provide us with technical expertise, training and assistance to ensure you receive the best service possible.
Personalised Support to give you all the help and advice you need
Efficient procedures in the modern business demands sophisticated software, which makes big demands on your equipment and your staff. So having experts to call on if you have a question that needs answering or a problem that needs solving is essential.
We provide a personal service encompassing technical support, maintenance, training and expansion planning as your business needs change and grow.
Telephone Support
Our customer support centre is staffed with a team of business and software specialists ready to help you. We are experienced in answering most technical questions and in helping you make the most of your software.
So, whether your question is about how your system is working, about accounting or business procedures, from reconciling a bank account to setting up new purchasing procedures you can always have someone to turn to for the help and advice that you need.
On-Line Support
Our advisors are experienced in answering queries and finding solutions over the phone but there is now an even better way to get their expertise working for you. Our on-line support allows you to link up with our support advisors so they can view your screen, and see directly what is happening.
Instead of spending valuable time trying to visualise what is going on, your advisor can see exactly where difficulties are occurring. It saves time, complementing the information provided by fax and email.
If you do not already have a dial up modem link or you would like more information, please give the support team a call.
Sagecover/Sage Annual Licence Plan Service
This is a service that includes the supply of version upgrades from Sage, some of which are free, and others that attract a charge, dependent upon the product. Version upgrades may take place once a year. Although these updates are either free of charge or significantly discounted, the time spent by us applying the updates is chargeable at our standard hourly rate.
As well as version updates you will also receive documents from Sage from time to time as well as receiving special offers as appropriate.
On Site Support
We also provide on site software support.
Please contact us to discuss your software requirements: info@bhpit.co.uk